In this Practice Pointer, Dr Bettina Tornatora discusses how memory works.
Do you find you rely on your memory for things throughout the day?
There are some very interesting studies around our ‘working memory’. In a nutshell, our working memory is the part of our brain we use to ‘think’. We use this on a day to day basis. This is where our minute by minute decisions come from.
You can imagine if we are collecting information from our live environment and if that environment has some disorganisation or a lack of order … then that working memory is going to be impacted.
So how does this look in Practice?
In Practice we aim to deliver exceptional service.
What does this mean?
It means we:
- follow through on the things we say we are going to do.
- do the tasks we commit ourselves to.
- make those phone calls.
It means we actually follow through on what we say we will.
If your ‘working memory’ is not functioning at a high level, there is a chance (more than likely) that the things you set out to do could drop off. This is purely because your organisation and systems don’t support you.
What does this look like?
What are the propellors of communication within your Practice?
Does your team know and understand the best methods of communication? Do you employ them? Are there better ways you could communicate with your staff? Is there a program or software that can support you to free up your ‘working memory’?
Do a snap shot of what is going on within your Practice and take stock of some of what Bettina discusses in this V-LOG.
Click here to read Memory Medic’s William R Klemm article “Organize for Better Thinking and Memory”.